Returns & Refund Policy

Custom Print Is Made to Order

Every order is printed specifically for you from the artwork and specifications you approve. Because finished products cannot be restocked or resold, we do not accept returns or offer refunds for change of mind, ordering the wrong product, or errors contained in approved artwork. Please review your proof and specifications carefully before approving production.

When We Will Reprint or Refund

We stand behind our work. If your order is defective or does not match the approved proof and specifications, we will make it right. This covers issues such as:

• Printing defects such as smudging, misregistration, or incorrect cutting
• Wrong product, stock, size, or quantity versus your approved order
• Products that arrive damaged in transit

How to File a Claim

Contact us within 7 business days of delivery at orders@brochureking.com with your order number, a description of the problem, and clear photos of the product and packaging. Please keep the full quantity and original packaging until your claim is resolved, as the printer may request samples returned for inspection.

Resolution

Approved claims are resolved at our discretion with a reprint at no charge or a refund of the affected items. Refunds are issued to the original payment method. Shipping charges are refundable only when the entire order is found to be defective.

Color and Proofing

Colors on a screen are not an exact match to printed output, and slight variation between runs is normal in commercial printing. These variations are not considered defects. If color accuracy is critical, request a hard-copy proof before production.